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Archive for March, 2014

GIỚI THIỆU ITIL SERVICE OPERATION

Service Operation is aimed at IT Managers, IT Consultants, Service Practitioners, Outsourcers and IT Service Vendors. What is Service Operation? Service Operation is at the very heart of day-to-day, business as usual, Service Delivery. Think of it as a “factory of IT Service Delivery” underpinned by Infrastructure and Application Delivery. Service Operation focusses on the [...]

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IT METRICS

Are you continually measuring your IT investments? Every year, Gartner delivers over 5,500 IT cost and performance benchmarks by 5 critical perspectives: IT Enterprise, IT Infrastructure, Applications, Information Security, and IT Outsourcing. How Does Everybody Else Spend Their IT Dollars? How do others spend their IT budget? And how does your IT organization stack up? [...]

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